E-VISITS AND TELE-MEDICINE

If your physician thinks it is safe and you are in Ontario we will be conducting some of the visits via phone call or video conferencing.
At the moment, we believe that phone calls are the more efficient option, but are starting to prepare for and implement the e-visit option.

For Phone:

If your appointment is to be done via phone call:

1. You can request at the time of booking or your physician will notify you

2. You will be given an approximate time

3. Ensure we have your correct contact information  

4. Please have your pharmacy information handy if we do not have your preferred pharmacy already on file 

For E-visits: 

1. Please read the below disclaimer 

2. For desk top computer- any browser can be used

3. If you plan to use a cellphone or tablet you need to download Pexip Infinity Connect 

4. You must register with the office following these steps:

   1. E-mail the office from the email you wish to use

   2. Subject must say 'Registering for e-visits'

   3. The email must contain: Your first and last name, your date of birth, you must state that you have read and agreed to the below

   4. Please do not request an appointment or ask any questions on this email

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COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to: come to the office, visit a hospital or other health care facility if necessary, for a physical examination. 

Just like online shopping or email, Virtual Care has some inherent privacy and security risks that your health information may be intercepted or unintentionally disclosed. We want to make sure you understand this before we proceed. In order to improve privacy and confidentiality, you should also take steps to participate in this virtual care encounter in a private setting and should not use an employer’s or someone else’s computer/device as they may be able to access your information. If it is determined you require a physical exam you may still need to be assessed in person. You should also understand that virtual care is not a substitute for attending the Emergency Department if urgent care is needed.