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Please take a moment to read the following information about the clinic and policies.

Scheduling and Office Appointments

  1. To help us stay on schedule and minimize wait times, please arrive on time for your appointment.

  2. Unexpected emergencies may arise and cause delays. Please be patient if this happens.

  3. New Patient Visits / Preventative Assessments

    1. The objectives of this visit are for us to become acquainted with one another, to review your health history and the health history of your family, go over the office policies, understand patient’s and doctors expectations. Medical issues are not usually addressed in this first visit, please book a separate appointment to address these.

  4. Regular and Follow-Up Appointments and Urgent or Semi-urgent Appointments.

    1. It is difficult to thoroughly address multiple concerns in one visit, and for multiple complex problems you may be asked to book another appointment to address multiple problems.

    2. If you have a mental health concern to discuss, or a problem you think will take an unusually long time, please tell the receptionist when you book your appointment so that extra time is allotted for your visit.

    3. If you call in and need to be seen urgently (for example: fever or if you are too sick to write an exam you have that day), please tell the receptionist and we will do our best to accommodate you with a same-day appointment. Our staff are trained to triage patient appointments, so please be sure to tell them the reason for your appointment.

  5. Periodic Health Exams (“Complete Physicals”)

    1. This visit is dedicated to doing a comprehensive health review and physical exam.

    2. Please do not save problems or urgent issues for your ‘Check up’ appointment. Make an appointment to be seen separately for specific or urgent concerns.

  6. Missed appointments

    1. Appointments not cancelled at least 24 hours in advance are charged to the patient at a rate of $50 for a new patient / preventative assessment, $50 for a regular appointment and $75 for a periodic health exam.

  7. Reminder Calls

    1. We do not issue reminder calls. If for some reason you forget your appointment time, please feel free to call ahead of the day of your appointment and we can confirm the exact time.

  8. After Hours and Urgent Care

    1. Whenever possible, we encourage our patients to avoid the use of other walk-in clinics, as they do not have your medical history and do not send reports to our office. We are now members of a Family Health Organization and share after hours coverage as well as an after hours Tele-health system. We have also increased our number of same day appointment availability to try as much as possible to accommodate patients urgent care needs.

    2. If you have a more serious problem, such as chest pain or a suspected stroke, of course, please call 911 or go to the nearest Emergency Department.

Prescription Refills:

  1. We generally do not refill prescriptions over the phone. We provide enough medications to last until they should be reviewed or the patient assessed.

  2. You will be asked to book an appointment to review your medications before a refill can be issued. This is to ensure proper care.

  3. It is requested that you please:

    1. Anticipate your prescription renewals and book an appointment before you run out.

    2. Ask for renewals at each visit.

    3. Bring your medications to every appointment.

  4. Under exceptional circumstances and at the discretion of your physician, a prescription may be renewed via phone/fax from a pharmacy, provided that it is urgent and a physical assessment is deemed not required.

  5. A $20 fee will apply.

Telephone Advice:

  1. Because a patient interview and examination are essential for providing quality care, we do not typically offer health advice over the phone.

  2. Also, phone calls are disruptive to other patients’ appointments.

  3. Receptionists are not qualified to offer medical advice.

  4. To ensure proper care, please make an appointment rather than calling for health advice.

  5. At the physicians discretion, the staff or doctor may call the patient to communicate issues of importance such as lab-work.

Test Results:

  1. All test results are reviewed by a doctor in the clinic.

  2. Patients will only be contacted if laboratory or diagnostic tests are abnormal.

Uninsured Services:

  1. Some services are not covered by OHIP. The payment for these is your responsibility. Please review the list of uninsured services available at the front reception.

  2. We now have available an Extended Health Plan which with a small annual fee provides coverage for most of the uninsured services and other fees.

  3. Details are available in the office.


  1. We have recently started using email with patients.

  2. Many patients find this a convenient way to contact the office or book appointments.

  3. No confidential medical information will be communicated via email.

  4. If you wish to communicate using email with the office, please read and sign the email consent form and fax it or bring it into the office at your next appointment.


  1. We do not tolerate rude and abusive behavior towards clinic staff. This may result in your dismissal from the practice. We likewise expect our staff to be courteous and professional to our patients.


If your physician thinks it is safe and you are in Ontario we will be conducting some of the visits via phone call or video conferencing.
At the moment, we believe that phone calls are the more efficient option, but are starting to prepare for and implement the e-visit option.

For Phone:

If your appointment is to be done via phone call:

  1. You can request at the time of booking or your physician will notify you

  2. You will be given an approximate time

  3. Ensure we have your correct contact information  

  4. Please have your pharmacy information handy if we do not have your preferred pharmacy already on file 

For E-visits: 

  1. Please read the below disclaimer 

  2. For desk top computer- any browser can be used

  3. If you plan to use a cellphone or tablet you need to download Pexip Infinity Connect 

  4. You must register with the office following these steps:

    1. E-mail the office from the email you wish to use

    2. Subject must say 'Registering for e-visits'

    3. The email must contain: Your first and last name, your date of birth, you must state that you have read and agreed to the below

    4. Please do not request an appointment or ask any questions on this email

COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to: come to the office, visit a hospital or other health care facility if necessary, for a physical examination. 

Just like online shopping or email, Virtual Care has some inherent privacy and security risks that your health information may be intercepted or unintentionally disclosed. We want to make sure you understand this before we proceed. In order to improve privacy and confidentiality, you should also take steps to participate in this virtual care encounter in a private setting and should not use an employer’s or someone else’s computer/device as they may be able to access your information. If it is determined you require a physical exam you may still need to be assessed in person. You should also understand that virtual care is not a substitute for attending the Emergency Department if urgent care is needed.

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